At VINZCART ECOM SOLUTION (OPC) PRIVATE LIMITED, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • Damaged Products: Items received in broken, crushed, or spoiled condition.
  • Incorrect Products: If you receive an item different from what you ordered.
  • Defective Products: Items that are unusable due to manufacturing defects.

Note: Perishable products such as dry fruits, spices, sweets, powders, pastes, pickles, and namkeen are generally not eligible for return unless they are damaged, defective, or incorrect.

2. Return Timeframe

  • All return or refund requests must be made within 48 hours of receiving the product.
  • Requests made after this period will not be eligible for a refund or replacement.

3. Return Process

To request a return:

  1. Contact us immediately at vinzcartsolucation2026@gmail.com with your order number, product details, and reason for return.
  2. Our customer support team will guide you through the return process, including collection or replacement procedures.
  3. Ensure the product is unused and in the same condition as received, with all packaging intact.

4. Refunds

  • Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7-10 business days to the original mode of payment.
  • Shipping or delivery charges, if any, are non-refundable.

5. Replacements

  • For eligible products, we offer replacements instead of refunds upon request.
  • Replacement products will be dispatched as soon as possible, depending on stock availability.

6. Cancellation Policy

  • Orders can be canceled before shipment by contacting us at vinzcartsolucation2026@gmail.com.
  • Once the order is shipped, cancellation is not possible, and the standard return/refund policy applies.

7. Customer Responsibilities

  • Ensure correct delivery details are provided at the time of order.
  • Report any damaged, defective, or incorrect items promptly.
  • Follow our return instructions carefully to ensure a smooth process.

8. Contact Us

For any questions regarding refunds, returns, or replacements, please contact:

Email: vinzcartsolucation2026@gmail.com
Address: Door Nos. 16/21-1, 2nd Floor, Shah Complex, Opp. Radha Medicals, Bendurwell, near Kankanady, Mangaluru, Karnataka – 575002

VINZCART ECOM SOLUTION (OPC) PRIVATE LIMITED is committed to ensuring your satisfaction and providing the best possible shopping experience.